tbije's Privacy Policy
Your personal information is completely secure with us. tbije protects your privacy through SSL encryption and strict security measures.
About This Policy
tbije ("we", "our", "platform") is a safe and reliable online gaming platform operated for players in Bangladesh. When you use our platform, you provide us with certain information and we also collect some information automatically. In this privacy policy, we explain in detail how that information is collected, why it is collected, how it is stored and used, and what measures we take to protect your information.
By creating an account or using the platform on tbije, you are agreeing to this privacy policy. Please read this policy carefully. If you have any questions, contact our support team.
What Information We Collect
Information You Provide Directly
When you register on tbije or manage your account, we collect the following information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and contact details
- Information about your preferred payment method (bKash, Nagad, Rocket, Upay)
- Documents required for identity verification (KYC process)
- Login credentials you set (password stored in encrypted form)
Automatically Collected Information
When you use our platform, certain information is recorded automatically. This includes:
- IP address and device identifier information
- Browser type, operating system, and device model
- Time of access to the platform and session duration
- Pages visited and links clicked
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
Information Received from Third Parties
In some cases, we may collect information through trusted third-party service providers for fraud prevention or age verification. Such collection is always carried out for the purpose of ensuring security and compliance.
How Information Is Used
Account Management and Service Delivery
We use the information you provide to create and manage your tbije account, verify your identity, and process payment transactions. This is essential for delivering uninterrupted and secure service.
Security and Fraud Prevention
We use your information to ensure the security of our platform and to prevent unauthorized access, fraudulent activity, and money laundering. tbije is committed to maintaining a fair and transparent environment at all times.
Responsible Gaming and Support
Information about your gaming activity helps us with responsible gaming management. If we notice any concerning gaming behavior, our support team may reach out to you. Support is available through our 24/7 live chat and by email at [email protected].
Communication and Notifications
We use your contact information to send important account updates, payment confirmations, security alerts, and relevant promotional information. You can opt out of promotional communications at any time.
Platform Development and Analytics
We use analytical information to improve the user experience, evaluate platform performance, and plan new features. This information is generally used in aggregated and anonymized form.
Information Sharing and Disclosure
Sharing Information with Third Parties
tbije does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processing partners (bKash, Nagad, Rocket, Upay) — to complete transactions)
- Identity verification services — for KYC and age confirmation
- Cybersecurity and fraud prevention specialist services
- Government authorities under legal obligations, if lawfully requested
All our partners operate under strict confidentiality agreements and are required to use information only for specified purposes.
International Data Transfers
Our servers and infrastructure may be located in various countries. Regardless of where information is stored, tbije ensures that appropriate security measures are maintained and your information remains protected.
Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. tbije uses cookies for the smooth operation of the platform. They help maintain your login session, remember your preferences, and improve platform performance.
Types of Cookies
- Essential cookies: Required for login, security, and core services. The platform will not function properly without them.
- Functionality cookies: Remember your language preference and other personalization settings.
- Analytics cookies: Help analyze platform usage and improve services.
- Security cookies: Used to detect fraudulent activity and protect accounts.
You can control or decline cookies through your browser settings. Keep in mind that disabling certain cookies may cause some parts of the platform to not work correctly.
Data Security Measures
Technical Safeguards
tbije uses industry-standard security technology to protect your information:
- SSL encryption — all data between your browser and our servers is encrypted
- Password hashing — your password is never stored in plain readable form
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Limited access policy — only authorized staff can view your information
Response to Data Breaches
If a data breach occurs and is determined to potentially affect your information, we will notify you as quickly as possible and provide guidance on necessary protective steps. tbije always handles such situations with transparency.
Data Retention Period
We retain your information while your account is active. Even after an account is closed, some information may be retained for the applicable legal period for the purposes of legal obligations, fraud prevention, and dispute resolution. Once no longer needed, information is securely deleted.
Your Rights Regarding Your Information
tbije believes every user should have control over their own information. Your rights are outlined below.
Protection of Minors
Age Restriction
tbije is strictly prohibited for anyone under the age of 21. We do not knowingly collect any personal information from children or minors. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes and Updates
Policy Update Process
We may update this privacy policy from time to time. If any significant changes are made, we will notify you at your registered email address or through a notification when you log in to the platform.
Continued use of the platform after changes will indicate that you have agreed to the revised policy. We therefore recommend that you visit this page regularly.
Applicable Law
This privacy policy is governed by applicable laws and regulations. tbije endeavors to follow applicable international standards in protecting user information.
Contact and Complaints
Privacy-Related Questions or Requests
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact our support team. Our team provides assistance in both Bengali and English.
It may take us some time to verify information-related requests. We will do our best to respond to your request as quickly and completely as possible.